123 Live Help

Major Features:

1. Chatting
   • Live chat/ Real-time Text Chat
   • 123 Live Help java server enables instant chat between customer and live supporter.
   • Web-based Client- flash chat client
   • 123 Live Help flash client loads fast, and the advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! so the end users dont need to download any plug-in application to chat directly with staff.
2. One to One Chat
   • (potential) Customers may chat directly with live supporter on one-to-one base.
3. Visitors Waiting in Queue
   • Visitors may be queued until a live supporter is available for chatting. And their names will be highlighted by different colors according to how long theyve waited.
4. Chat Transfer
   • A chat session may be transferred from one supporter to another, so mutliple online supporters can collaborate to help one customer.
5. Canned Answers
   • Frequently used responses can be predefined for quick use, so live supporters can help clients more efficiently and eliminate typing repetitive answers.
   • Auto-detect Customer Language and display interface language.
6. Member or Guest
   • Visitors can choose to directly chat as guest, or register to keep his identity.
7. Multiple Chat Requests
   • One staff chatting with multiple people at once is supported.
   • Also, multiple staff members are supported.
8. Push URL
   • Push web pages to the visitor.
9. Custom UI
   • Customizable client interface, and skin collection to choose the right style from.
   • Integrate External Database
   • 123 Live Help can be easily integrated with your existing portal or forum, like phpBB, PostNuke, php-Nuke, vBulletin, etc.
10. Monitoring
    • Auto-detect User Details
    • Auto-detect extensive visitors information including IP address and country, display summary in staff window.
11. Backend Monitor
    • Admin has overall power to monitor all the live chat conversation.
12. Sound Notification
    • Sounds will be played on client login.
13. Managing
    • Department Management
    • Department or channel can be added or removed, with this feature, you can even serve multiple websites at the same time. And you can even support multiple websites at the same time!
14. Account Management
    • Admin and staff management. Admin can view staff rating, too.
15. Search Transcripts
    • History are perfectly kept in 123 Live Help and can be searched by admin or staff members by date range, or for specific staff or customer.
16. Misc
    • Rate the staff
    • With the rating system of 123 Live Help, your clients will have the access of voting and rating the staff members.( admin is empowered to view staff rating, too, which helps you better manage your online customer support team.)
17. Easy-to-use
    • User friendly interface.