ASTRES V3.0
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ASTRES V3.0 Ranking & Summary
File size:
Platform:
Linux, Microsoft Windows, Unix, Apple Mac OS
License:
GPL
Price:
0.00 EUR
Downloads:
24
Date added:
2009-03-02
Publisher:
SourceForge, Inc
ASTRES V3.0 description
ASTRES is developped by the french civil aviation since 2003 and is in fact an intranet to manage many tasks of the helpdesk : * to treat tickets of customers thanks to a workflow and, possibly, a sub decomposition (tree-view) of the first ticket in reformulated new sub-tickets (ITIL). The customer and the supporter affected to the ticket can discuss thanks to the "dialog". There is an internal dialog between the supporter of the first ticket and the other supporters of the sub-tickets * to index documents, media, material * to manage the planning, internal actions between members of the support, weekly activity reporting (text) of each member, projects thanks to a synthesis form to sum up the progress of a project * to generate statistics in tables or graphics about customers tickets, documents There is a search engine to search a wiki based on MediaWiki, a system of plugins and its possible to add custom fields on the tickets (like Mantis).
ASTRES V3.0 Screenshot
ASTRES V3.0 Keywords
ASTRES
ASTRES V3.0
thanks to
to manage
Ticket In
to treat
Since 2003
civil aviation
ticket
tickets
thanks
customers
first
manage
ASTRES V3.0
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ASTRES V3.0 Copyright
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