innovate HelpDesk

Major Features:

1. Runs on your server
   • No monthly fees, no hosting services, no additional costs. Runs completely on your website!
2. Multiple departments and operators
   • Create unlimited departments and operators. Ability to assign each operator to more than one department with just one click!
3. 100% Re-brandable and multi-language support
   • Easily change the user interface and integrate into your website. innovateHelpDesk can easily be rebranded to fit your design standards. Can also be translated to any language.
4. Unlimited extra fields for customers
   • Create unlimited custom fields and assign them to departments. Customers will submit more information in this while creating the ticket. Create custom fields in text fields, text areas, radio buttons, check boxes, drop lists, lists, hidden fields, notice areas, etc.
5. Email notifications
   • Operators and ticket owners are notified by email upon ticket posting or reply. Users can access to ticket with one click only!
6. Details statistics and reports
   • innovateHelpDesk provides detailed statistics such as estimated ticket response durations, operator and department loads, etc.
     

Requirements:

• Any web server which has ability to work with PHP
• PHP v4.1 or above (PHP v5 is supported), session support (default), magic quotes should be turned on (default)
• MySQL v3.23 or above
• At least 1 MBytes disk space
• CRON support