MaQma Live Messenger 1.0 BETA

MaQma Live Messenger 1.0 BETA is created as a smart and useful solution that increases your online sales and customer relationship.

MaQma Live Messenger transforms your website into an active tool for customer relationship and online sales, creating tremendous benefits like reducing website abandonment, increase sales and improve customer satisfaction.

The integration of Live Support into your website is as is as 123. In the account management you'll be able to copy the few code lines that you'll have to place into your website. For Joomla CMS you can download the Live Support module.

MaQma Live Messenger uses a SSL certificate for all accounts making all the connection between your website and servers encrypted. You can see the online visitors at any moment, you can answer your visitors questions preventing them to send e-mail and wait for answers improving the customer service. With your account (only one) you can track multiple websites easily. Since you can see visitors page views you can easily know in which website each visitor is.

Major Features:

1. Visitors monitoring:
   • Real-time visitors list;
   • Navigation history;
   • Visitors details (Country, IP address, referring website, browser, operating system, etc.)
   • Ignore specific IP addresses;
2. Chat:
   • Multiple chats support;
   • Transfer calls between operators;
   • Proactive calls from operators to visitors;
   • Automatic calls to visitors through rules;
   • Pre-defined messages for operators;
   • Smileys support;
   • Automatic detection of links;
   • Chat ratings;
3. Desktop Client Application:
   • Operator Profile;
   • Automatically start with operating systems;
   • Popup alerts;
   • Sound alerts;
4. Customization:
   • Set layout of visitor chat window;
   • Set layout of visitor post a message window;
   • Set the online/offline images;
5. Reports:
   • Chats
   • • Chats analysis
     • Chats per Department
     • Chats per operator
     • Monthly analysis
   • Visitors
   • • Operating system analysis
     • Browsers analysis
   • Operators
   • • Chats analysis
     • Rating