Miniweb 2.0 Help Desk

Miniweb 2.0 Help Desk provides users an issue-tracking system, which allows your customers to track their requests on the Web. Hosting a Help Desk at your site is a great way to deliver customer services. It serves as a central point for managing sales inquiries and technical customer support.

Help Desk comes with an issue-tracking system, which allows your customers to track their requests on the Web. It also enables you to analyze common issues and to prevent them from recurring. Now, customer support is not always about fixing problems. Many of them are seeking additional information about your products and services. Help Desk can help you generate more sales from these people.

Some of your new customers may also want to test your responsiveness before making a purchase. Help Desk sends a positive message and will persuade them to do business with you.

Major Features:

1. Run an online customer support system
2. Allow users to submit help request at any time and from anywhere
3. Set it up as an integrated part of your online store or Web site
4. Get notified by email or text message when a new ticket is submitted
5. Reply to requestors via emails and postings on the Web
6. Allow file attachment to facilitate the communication process
7. Keep track of all messages related to a specific issue
8. Use scripted messages for quicker reply to common issues
9. Set various Help Desk properties with ease
10. Enable/disable notification when ticket is posted, replied or closed
11. Prevent automated form spamming with built-in Captcha codes
12. Back up and restore the entire database or specific tables
13. Designed to save time and boost sales