Support Plus 2.1

This Complete, and feature packed support software for providing technical assistance and increasing your customers satisfaction by delivering Customer Service on your own web site!

Support Plus comes with rich AJAX Based (Technology pioneered by Google and used in GMail, Google Maps) Interface allowing you to work smarter and efficiently.

Major  Features:

1. Key Features: General
   • AJAX Based Rich User Interface Support Plus comes with rich AJAX Based (Technology pioneered by Google and used in GMail, Google Maps) Interface allowing you to work smarter and efficiently. This technology helped in implementation of Intelli-Base that displays realtime results from the knowledge base to your clients before they submit their issues. You can also easily reference Knowledge base Articles or Download Items when replying to tickets.
   • Network Aware
   • • Support Plus offers web based forms log-in and Microsoft NTLM login methods with Microsoft Active
     • Directory (LDAP) login coming soon.
2. Key Features: Support Tickets
   • No Need To Log-in
   • Support Plus has the ability to "Poll" a dedicated email account and update existing support requests, this means that your clients don't need to log-in to be able to resolve their issues it can all be done via email.
   • Intelli-Base realtime Results Intelli-Base displays realtime results from your knowledge base to your clients before they submit the tickets. Not only does it cut down heavily on your incoming tickets, it allows your client to view relevant articles from the knowledge base thus reducing your work load.
3. Key Features: File Downloads
   • Lock Download Files You can selectively lock files from download forcing users to first log-in and then download the file. This is good if you wish to hide away files from general browsing visitors.
   • Anti-Leech Protection This forces the person downloading the file to actually be at your site and not just hot linking to it and leeching of your bandwidth and resources.