YPN Live Support

YPN Live Support is a powerful PHP based customer live help software which allows you to run a profitable e-business offering professional remotely hosted live customer support service for your members just like PHPLiveSupport and LivePerson.

YPN Live Support provides real-time customer support and visitor communication directly on your members site. With Live Support, members can truly provide human interaction to visitors by allowing them to close a sale, provide web-based live chat or simply answer any questions customers may have. Live Support also features an automated payment membership system so that members can pay for your live support service using PayPal.com or 2Checkout.com payment gateway.

Major Features:

1. Provide Support: Customer care is always important, and in some cases it can be the deciding factor for potential customers. With YPN Live Support, members can provide real-time assistance by providing live help and 1 on 1 support for their customers. Members do not need to be in the office to answer phone calls or worry about not being able to provide live support when they are on a business trip. Members can therefore build customer loyalty and provide extra attention to their visitors.
2. Boost Sales: When dealing in sales, human interaction can go a very long way. While browsing a members site or products, a visitor may have questions before making a purchase. With Live Support, members can answer those questions in real time and visitors do not need to leave the web site or pick up a phone. Members can then achieve higher sales revenues and keep them ahead of competitors.
3. Reduce Costs: Some of the major costs of running a business include phone, fax, and staff. With Live Support, members can reduce cost of providing customer support and divert their investments in other areas.
4. Monitor Traffic: YPN Live Support has a built-in traffic monitoring system which enables members to know how many visitors are there on their website at the moment, capture visitor data such as browser info, IP, host and even where they came from. Members can then gain a better understanding about their website traffic.
5. Proactive Sales: Why wait for visitors to request support when members can proactively assist them? With a click of a mouse, members can automatically open a chat window on visitors computer and provide support or close a sale!

Requirements:

• PHP (version 4.1.1 or higher)
• MySQL (version 3.23 or higher)