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How does Help Desk work?

1. A customer submits an issue (ticket) to Jitbit Help Desk web-application.
2. Help desk technicians, who are responsible for the issue category (for example, email-engineer for email issues, or webmaster for website-related issues etc) get notified of a new issue, and take it (or are assigned by the administrator).
3. Jitbit HelpDesk includes an integrated discussion forum for every issue where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

Major Features:

1. EASY for both users and technicians
2. Use it from anywhere
3. Use it on your public website or inside your office local intranet
4. Most advanced and reliable technical platform: ASP.NET 2.0 and SQL Server
5. Automatic email notifications
6. Different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else data, etc)
7. Possible Windows-integrated authentication integrate Help-Desk with your existing Active Directory users
8. Knowledge base
9. File attachments

Requirements:

1. Web Server:
   • Windows 2000
   • Server 2003 or XP Professional
   • IIS v4 or higher
   • Microsoft ASP.NET 2.0
2. Database Server: SQL Server (versions 7, 2000, 2005, MSDE or SQL Server Express).
3. Web Browser:
   • Internet Explorer 5.0+
   • Firefox 1.0+
   • Netscape